I forgot my new Mac password

Why cant apple help, instead they send me to a forum. I bought a new Mac Air left on vacation and now can't remember what my **** password it and it locks me out. Won't give me an option to recover or change?

Posted on Mar 27, 2023 6:22 PM

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Posted on Apr 3, 2023 1:05 PM

Hy,

I'm sorry to hear that you've forgotten your new Mac password. Luckily, there are a few steps you can take to regain access to your device:

  1. Use your Apple ID to reset your password: If you've set up your Apple ID to work with your Mac, you can use it to reset your password. To do this, simply click on the "Forgot Password" button on the login screen and follow the prompts.
  2. Use another administrator account: If you have another administrator account set up on your Mac, you can use it to reset your password. Log in to that account, go to System Preferences, and click on Users & Groups. From there, select the account that you've forgotten the password for, and click on "Reset Password."
  3. Use Recovery Mode: If you don't have another administrator account set up on your Mac, you can use Recovery Mode to reset your password. To do this, restart your Mac and hold down Command + R until you see the Apple logo. From there, click on "Utilities" and then "Terminal." In the Terminal window, type "resetpassword" (without quotes) and hit enter. Follow the prompts to reset your password.

If none of these options work for you, you may need to contact Apple Support for further assistance.

3 replies
Question marked as Top-ranking reply

Apr 3, 2023 1:05 PM in response to -milestones

Hy,

I'm sorry to hear that you've forgotten your new Mac password. Luckily, there are a few steps you can take to regain access to your device:

  1. Use your Apple ID to reset your password: If you've set up your Apple ID to work with your Mac, you can use it to reset your password. To do this, simply click on the "Forgot Password" button on the login screen and follow the prompts.
  2. Use another administrator account: If you have another administrator account set up on your Mac, you can use it to reset your password. Log in to that account, go to System Preferences, and click on Users & Groups. From there, select the account that you've forgotten the password for, and click on "Reset Password."
  3. Use Recovery Mode: If you don't have another administrator account set up on your Mac, you can use Recovery Mode to reset your password. To do this, restart your Mac and hold down Command + R until you see the Apple logo. From there, click on "Utilities" and then "Terminal." In the Terminal window, type "resetpassword" (without quotes) and hit enter. Follow the prompts to reset your password.

If none of these options work for you, you may need to contact Apple Support for further assistance.

Apr 2, 2023 11:50 AM in response to estela285

There should be a password reset right at the login screen. Click on the question mark beside the password field and click on

“If you forgot your password you can…

…Reset it with your Apple ID” then continue the steps. If this option isn’t available then try my next suggestion:


What you need: 1: An external Time Machine/iCloud backup or no important docs currently saved on your Mac. Instructions: 1: Restart your Mac in recovery mode. Press Command + R immediately after starting up. (Intel) Start up your Mac and continue to hold the power button as your Mac starts up. When you see the “Loading startup options” text let go of the power button then choose “options“ and continue. (Apple Silicone) 2: Enter your password in the user field, if necessary. 3: Select Disk Utility in the four options, then click Continue. 4: Select the disk closest to the top of the menu bar, then click Erase. In the pop-up select your desired name in the first field, APFS in the second, and GUID Partition Map in the third. Then click Erase. 5: Quit Disk Utility (Command + Q or select Disk Utility at the menu bar then choose Quit) 6: Choose “Reinstall macOS <Your macOS Name>” 7: Click Continue. 8: Click Agree on the Terms & Conditions and if there is a Pop-up click Agree on that, too. 9: Select the disk that you formatted a few minutes ago, then click Continue. 10: Wait for your computer to Install and Restart. Note: Your Mac may get hot when Installing and Restarting. 11: Set up your Mac the way you want it, then when it says “Restore from Mac, Time Machine Backup, or a Windows PC.” select “Restore from Mac or Time Machine Backup” Then click continue. Then Time Machine Backup. If you have an iCloud Backup you may need to restore later. 12: Plug in your Time Machine Backup disk then wait for it to appear. You may need to Refresh if the button is there. If there is no Refresh button and it can’t find your disk, make sure it’s plugged in all the way and then go out and back in. You may also try different ports if the problem persists. 13: Continue setting up your Mac. The Problem should be resolved. If not, Take your Mac to Apple. You may need your original receipt as proof of purchase.


Hope I could help!



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I forgot my new Mac password

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