Software Update doesn't take passwords

I'm using Monterey 12.6.3 on a 24" iMac M1 2021 machine. Sys Prefs says that 12.6.4 is available. I click "Install Now", click Agree to the SLA, and then it asks me for "password for the selected user". That's me. I enter my password, and it refuses to accept it. Whaa? I make Administrator the selected user, enter the Admin password, and it refuses to accept it. Whaaa? I log out, and log back in with my user password. Works fine. I know my password. I log out, and log back in as Administrator with my Administrator password. Works fine. I know my Admin password. Sys Prefs Software Update repeatedly refuses to take my password. I reboot. Same thing. What's going on???


Now,I tried sudo softwareupdate --all --install and that seems to download the update, but when it says it's done, Terminal hangs. I reboot,and I'm still on 12.6.3! I try it again, and now it says "No updates available." I'm stuck!


I've seen this complaint posted several places, and there are no obvious fixes. Someone says to reset the SMC which, of course, you can't do with an M1 Mac, except by restarting, which I did.

iMac

Posted on Mar 27, 2023 6:35 PM

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Posted on Mar 30, 2023 10:12 AM

OK, had a good session with Apple support on this one and everything is now fixed. The problem was probably that my SecureToken configuration got messed up. We tried some fixes, but ended up completely erasing the system, pulling down the replacement OS, and then using Migration Assistant to pull all the non-OS stuff from my backup disk. I had always thought that Migration Assistantwas just to migrated from one computer to another, but no, it can also migrate from backups. Thank god for backups! All this took some computing and download time, but relatively little work. Considering that this was a complete rebuild, it was really pretty easy.



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Question marked as Top-ranking reply

Mar 30, 2023 10:12 AM in response to Dannymac22

OK, had a good session with Apple support on this one and everything is now fixed. The problem was probably that my SecureToken configuration got messed up. We tried some fixes, but ended up completely erasing the system, pulling down the replacement OS, and then using Migration Assistant to pull all the non-OS stuff from my backup disk. I had always thought that Migration Assistantwas just to migrated from one computer to another, but no, it can also migrate from backups. Thank god for backups! All this took some computing and download time, but relatively little work. Considering that this was a complete rebuild, it was really pretty easy.



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Software Update doesn't take passwords

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