Sound is low when sharing screen

i have an iPhone 12 Pro Max. When I share my screen on the Messenger app I can barely hear the audio of what I’m sharing. Even if we both mute, it makes zero difference.

iPhone 12 Pro Max, iOS 16

Posted on Mar 27, 2023 10:49 PM

Reply
4 replies

Mar 30, 2023 7:41 AM in response to Ashpauls

Hi Ashpauls,


We'd like to share some suggestions to help you with your sound. We see you came from If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support which is the most relevant source for issues like this, and ends with contacting support. In addition to these steps, we would recommend making sure the device has the latest iOS version by following Update your iPhone or iPad - Apple Support


  1. "Back up your device using iCloud or your computer.
  2. Plug your device into power and connect to the internet with Wi-Fi.
  3. Go to Settings > General, then tap Software Update.
  4. If you see more than one software update option available, choose the one that you want to install."


If this issue was to remain after this, we suggest contacting Apple Support.


Thanks for using Apple Support Communities.

Mar 30, 2023 10:25 AM in response to Ashpauls

Hey Ashpauls,


Do you experience similar issues in other apps? If not, check for audio settings in the Messenger app.


This could be an issue within the app itself. If you're unsure of where to check, we recommend reaching out to the app's developer support.


If you need some tips on locating their support, check out this article: How to contact an app developer.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Sound is low when sharing screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.