Settings → “Confirm iPad Passcode”?

In Settings, beneath my name, I noticed a red badge next to “Confirm iPad Passcode.” Note that this is an iPad I’ve had for years, and I haven’t made any changes on it other than updating the OS occasionally.


When I tap on the item, a panel opens on the right called “Apple ID Suggestions,” and under that I’m asked to confirm the iPad passcode to keep using iCloud. Huh? Okay, fine.


When I tap Continue, I’m taken to a full-screen text entry field called “Enter iPad Passcode,” which is the passcode I use to unlock the iPad. Okay, fine.


But nothing I enter is accepted—as in the Done button doesn’t do anything. I can enter numbers or letters or nonsense, but the Done button seems like a dummy button. It’s active, but there’s no message or spinner or any indication that it can read my finger tap.


So this screen is a dead end. My iPad seems to be operating normally, but that annoying red badge on the Settings app will never go away.

Posted on Mar 28, 2023 11:46 AM

Reply
1 reply

Mar 31, 2023 9:28 AM in response to scamper

Hi scamper,


Hello. The scenario you're describing doesn't sound as how this should be working, especially if you are entering the correct passcode.

Just to be certain, have you tried restarting your iPad yet? It's a simple step, but it can help with unexpected behavior: Restart your iPad - Apple Support

If this issue is still happening, you will want to contact Apple Support, so they can take a look at what's happening.


Thanks for using Apple Support Communities.


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Settings → “Confirm iPad Passcode”?

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