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iPhone

I am unable to download anything It keeps saying contact iTunes support I amlogged in and I have a payment method Saved to my account so I need help

Posted on Mar 28, 2023 4:57 PM

Reply
Question marked as Best reply

Posted on Mar 28, 2023 8:12 PM

kenise80 Said:

"iPhone : I am unable to download anything It keeps saying contact iTunes support I amlogged in and I have a payment method Saved to my account so I need help"

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Troubleshooting a Locked Account:

You are you locked out of your Apple Account. So, refer to the following...


So, Contact Apple Support:

Visit this Link: If your Apple ID is Locked or Disabled - Apple Support


Why Accounts Become Locked:

When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.


Possible Reasons Could Include: 

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Consistent transactions
  • Session Times Out
  • Disobeying Terms & Conditions


So...

To Re-Enable it:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Contact Apple Support:

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
2 replies
Question marked as Best reply

Mar 28, 2023 8:12 PM in response to kenise80

kenise80 Said:

"iPhone : I am unable to download anything It keeps saying contact iTunes support I amlogged in and I have a payment method Saved to my account so I need help"

-------


Troubleshooting a Locked Account:

You are you locked out of your Apple Account. So, refer to the following...


So, Contact Apple Support:

Visit this Link: If your Apple ID is Locked or Disabled - Apple Support


Why Accounts Become Locked:

When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.


Possible Reasons Could Include: 

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Consistent transactions
  • Session Times Out
  • Disobeying Terms & Conditions


So...

To Re-Enable it:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Contact Apple Support:

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

iPhone

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