Unable to purchase
I was trying to make purchase but saying I should contact Apple support for help. It’s saying your purchase could not be completed, contact support. Please help. Thank you.
iPhone 13 Pro Max, iOS 16
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I was trying to make purchase but saying I should contact Apple support for help. It’s saying your purchase could not be completed, contact support. Please help. Thank you.
iPhone 13 Pro Max, iOS 16
Hello ~ Take a look at the linked below by clicking on…
If your payment method is declined in the App Store or iTunes Store - Apple Support
If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support
Once inside each link you may clicked on to contact Apple Support.
Best of luck.
~Katana-San~
Hello ~ Take a look at the linked below by clicking on…
If your payment method is declined in the App Store or iTunes Store - Apple Support
If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support
Once inside each link you may clicked on to contact Apple Support.
Best of luck.
~Katana-San~
I have balance on Apple ID, I got iTunes card on it
See -> What you can buy with your Apple Gift Card or Apple Account balance
What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)
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See also -> How to redeem your Apple Gift Card or App Store & iTunes gift card
How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)
When redeeming a gift card, the amount will be credited to your (1) Apple Account balance and (2) you need to set your Apple Account balance as your default payment.
(1)
See -> Check your Apple Account balance
Check your Apple Account balance – Apple Support (UK)
(2)
See -> Add a payment method to your Apple ID
Add a payment method to your Apple ID – Apple Support (UK)
If you already use your Apple Account balance, the Apple Gift Card or App Store & iTunes gift card is automatically added to your Apple Account balance.
Your default payment method will be used first by Apple when you need to make a payment.
If you have set your Apple Account balance as your default payment method and you have a CC, you pay from your default payment method.
If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)
Hello ~ Contact Apple as instructed. They can assist you. We have not access to you accounts.
~Katana-San~
I have balance on Apple ID, I got iTunes card on it so I don’t know why it’s showing the same error. Please provide help. Thank you.
Unable to purchase