I did click on the remove button but it keep saying there is an active subscription and the card can not be remove please what do I do

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Level 1

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I did click on the remove button but it keep saying there is an active subscription and the card can not be remove please what do I do

I am trying to add another payment method to my phone and remove the old one but the old one didn’t remove anytime I click on the remove it says there is an active subscription and the card can’t be remove and I try to off the subscription but it keep saying the same thing pls how do I remove this card thank you

Posted on Mar 29, 2023 4:19 AM

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Answer 1

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Raicya

Level 10

208,563 points

Mar 29, 2023 5:43 AM in response to tijani66

See -> Remove a payment method from your Apple ID

Remove a payment method from your Apple ID - Apple Support

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If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.

Do you have a subscription? You can cancel iCloud+ and cancel other subscriptions from Apple. When your subscription period is over, remove your payment method.
If you're in a Family Sharing group and you use purchase sharing, the family organizer must have a payment method on file. If you're the family organizer, turn off purchase sharing, then remove the payment method.
If you have an unpaid balance, you might not be able to remove a payment method. Instead, change your payment method.
If you still can't remove a payment method, contact Apple Support.

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I did click on the remove button but it keep saying there is an active subscription and the card can not be remove please what do I do

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