Mail

Hello Gmaberry,

You'll want to use the steps below to report the junk mail appearing in your inbox, and mark the emails that shouldn't be appearing in the junk folder:

Report junk mail 

To make sure future messages from the same sender are marked as junk, you can report messages as junk in the Mail app. 

• On your iPhone or iPad, swipe left on the message, tap More, then tap Move to Junk. 

• On your Mac, select the message and click the Junk button in the Mail toolbar. Or you can drag the message to the Junk folder in the sidebar.

• On iCloud.com, select the message, then click the Flag button and choose Move to Junk. Or you can drag the message to the Junk folder in the sidebar.

Mark legitimate emails as not junk

Filtering out junk mail can block a legitimate email from reaching your inbox.

If you feel that a legitimate email message was accidentally filtered, you can mark it as not junk so that any future messages from the same sender go to your inbox:

• On your iPhone or iPad, open the message in the Junk folder, tap the Move to Folder button  at the bottom of the screen, then tap Inbox to move the message.

• On your Mac, select the message in the Junk folder and click the Junk button in the Mail toolbar. Or just drag the message to the Inbox in the sidebar.

• On iCloud.com, click the Junk folder in the sidebar. Select the message, then click Not Junk at the top of the message window. Or just drag the message to the Inbox in the sidebar.

• For other mail clients, move the message from the Junk folder to the inbox.

You can also find those steps in this resource: Report and reduce spam in iCloud Mail - Apple Support

Should that behavior still continue is this happening only with iCloud, or does this also occur with other email accounts?

Let us know, and we'll keep moving forward from there.