device not showing on photos

on my iMac my photos application isn't showing devices, so when I connect my iPhone to my iMac it isn't coming up in the photos application. It is showing up on using my iPad. I have restarted my iPhone and computer, but hasn't helped


iMac 24″

Posted on Mar 29, 2023 10:30 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 2, 2023 7:40 AM

Hello marylee m,


It sounds like you're Mac isn't recognizing your iPhone. To resolve this issue, we recommend following the steps here: If your computer doesn't recognize your iPhone or iPad - Apple Support


You may find these steps helpful:

1. Look in the Finder or iTunes
2. Update the software on all devices
3. Connect your device directly to your computer
4. Trust your computer, if asked
5. Allow the accessory to connect
6. Restart your devices
7. Try a different port, cable, or computer
8. Contact us

Check out the article we shared above for more information about those steps.


Thanks.

1 reply
Question marked as Top-ranking reply

Apr 2, 2023 7:40 AM in response to marylee m

Hello marylee m,


It sounds like you're Mac isn't recognizing your iPhone. To resolve this issue, we recommend following the steps here: If your computer doesn't recognize your iPhone or iPad - Apple Support


You may find these steps helpful:

1. Look in the Finder or iTunes
2. Update the software on all devices
3. Connect your device directly to your computer
4. Trust your computer, if asked
5. Allow the accessory to connect
6. Restart your devices
7. Try a different port, cable, or computer
8. Contact us

Check out the article we shared above for more information about those steps.


Thanks.

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device not showing on photos

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