AirPods stuck on white light for days even if case is closed

My AirPods is stuck on white light for days even if case is close how do I fix it


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Posted on Mar 29, 2023 12:49 PM

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Posted on Apr 2, 2023 10:13 AM

Hello Cboy3211,


We have a great support article that might help with this. Please take a look at it here: How to reset your AirPods and AirPods Pro - Apple Support. Follow this guidance:


    1. "Put your AirPods in their charging case, and close the lid.
    2. Wait 30 seconds.
    3. Open the lid of your charging case, and put your AirPods in your ears.
    4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
      • If your AirPods appear there as connected, tap the More Info button next to your AirPods, tap Forget This Device, then tap again to confirm.
      • If your AirPods don't appear there, continue to the next step.

5. Put your AirPods in their charging case, and keep the lid open.

6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*

7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID."



We hope this helps. Let us know if we can assist with anything else at all. Take care.

3 replies
Question marked as Top-ranking reply

Apr 2, 2023 10:13 AM in response to Cboy3211

Hello Cboy3211,


We have a great support article that might help with this. Please take a look at it here: How to reset your AirPods and AirPods Pro - Apple Support. Follow this guidance:


    1. "Put your AirPods in their charging case, and close the lid.
    2. Wait 30 seconds.
    3. Open the lid of your charging case, and put your AirPods in your ears.
    4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
      • If your AirPods appear there as connected, tap the More Info button next to your AirPods, tap Forget This Device, then tap again to confirm.
      • If your AirPods don't appear there, continue to the next step.

5. Put your AirPods in their charging case, and keep the lid open.

6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*

7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID."



We hope this helps. Let us know if we can assist with anything else at all. Take care.

Apr 5, 2023 5:03 PM in response to Cboy3211

Good afternoon Cboy3211


Based on the troubleshooting you have already tried, it might be helpful for you to speak directly with Apple about this issue.  They'll be in the best position to investigate this further. 


Click the link below, choose the phone number for your region (or the closest one to it) from the list, and call when it is convenient. 


Contact Apple for support and service - Apple Support


Take care.




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AirPods stuck on white light for days even if case is closed

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