Phone Number And iMessage

When I try to add my phone number to iMessage I get an error message that the number is being used with another account. When I first got the phone I signed in just fine then I had to erase the phone. After it was erased I tried to log back in with the same iCloud information but it would not let me add my number. I have tried going in and making sure the number isn’t the only trusted number, removing it from trusted numbers entirely, making sure it doesn’t show in personal information when I go to the iCloud website via computer. Nothing is working.

Posted on Mar 29, 2023 1:57 PM

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Question marked as Top-ranking reply

Posted on Apr 2, 2023 11:03 AM

Hello Bluebird1996,


You may need to deregister your number with iMessage and try to set it back up again. Apple provides a great resource to help you do that. Check this out: Deregister and Turn Off iMessage - Apple Support


We think these steps will be most helpful:

1. Enter your phone number
2. Enter the code from the image
3. Enter confirmation code


Thanks.

1 reply
Question marked as Top-ranking reply

Apr 2, 2023 11:03 AM in response to Bluebird1996

Hello Bluebird1996,


You may need to deregister your number with iMessage and try to set it back up again. Apple provides a great resource to help you do that. Check this out: Deregister and Turn Off iMessage - Apple Support


We think these steps will be most helpful:

1. Enter your phone number
2. Enter the code from the image
3. Enter confirmation code


Thanks.

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Phone Number And iMessage

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