I am having trouble using my iTunes Account

I cannot purchase any songs on my I Tunes account - I get a message to update my billing information - but I Tunes will not take me to the site to update the information and when I go to "access my Account" I am unable to make any changes or updates I get a message saying I am not connected to the Internet - but of course I AM connected to the internet...can someone please help?


[Re-Titled by Moderator]

Posted on Mar 29, 2023 11:41 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 30, 2023 12:32 AM

get a message saying I am not connected to the Internet

For sure check the network connection:

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


See also -> If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.


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I get a message to update my billing information

Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com                                                     

  • On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.


Or see -> Add a payment method to your Apple ID -> Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.


See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support

 

If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

You can have a credit- or debit card on file and an Apple Account balance.

Your default payment method will be used first by Apple when you need to make a payment.  

If you have set your Apple Account balance as your default payment method and you have a credit or debit card, you pay from your default payment method.

If you have credit & debit cards, and you have set one card as your default payment method that will be charge by Apple.

Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.

  

If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 


2 replies
Question marked as Top-ranking reply

Mar 30, 2023 12:32 AM in response to kaleigh2000

get a message saying I am not connected to the Internet

For sure check the network connection:

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


See also -> If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.


-----

I get a message to update my billing information

Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com                                                     

  • On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.


Or see -> Add a payment method to your Apple ID -> Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.


See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support

 

If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

You can have a credit- or debit card on file and an Apple Account balance.

Your default payment method will be used first by Apple when you need to make a payment.  

If you have set your Apple Account balance as your default payment method and you have a credit or debit card, you pay from your default payment method.

If you have credit & debit cards, and you have set one card as your default payment method that will be charge by Apple.

Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.

  

If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 


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