Purchases
why can’t I make a purchase it keeps saying get support from iTunes
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Please check ⤵️
1.
If your Apple ID is locked or disabled -> If your Apple ID is locked or disabled - Apple Support (CA)
-> Get a verification code and sign in with two-factor authentication
Get a verification code and sign in with two-factor authentication - Apple Support
2.
If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support, click -> contact Apple Support for help.
3.
If your payment method is declined in the App Store or iTunes Store, see ->
If your payment method is declined in the App Store or iTunes Store - Apple Support
Scroll to:
- How to complete your purchase if a payment failed or was declined
- If you still can't make a purchase
- Still need help? Contact Apple Support.
4.
If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one.
- If you want to change your card, add first the new card, then remove the old one.
- or if you use your Apple ID balance, you need to set your Apple ID balance as your default payment.
See also -> Payment methods you can use with your Apple ID
Payment methods you can use with your Apple ID – Apple Support (UK)
fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.
If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.
If you're still unable to update your payment method, Contact Apple Support.
