new gift card not working
purchased card at CVS and went to use and not working. CVS said I had to contact Apple
Question marked as
How is it not working? Have you tried to redeem it onto your account? What happens when you try to redeem it?
click here ➜ How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support
If that does not work, then follow the steps in the support document you posted from based on the error you receive when you try to redeem it: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card
If none of the options in the support document you posted from help, use the blue "Contact Apple Support" link there to contact Apple Support directly for help with your gift card.