Why is my back camera and flash not working? I’ve try everything that they’ve said to do but still nothing

Hi -jas,

We understand you're having some trouble with your camera and we want to make sure you get the help you need.

If you haven't already, try closing the camera app and restarting your iPhone:

Close an app on your iPhone or iPod touch

Restart your iPhone

If the issue continues, you'll need to check service options with the nearest Apple Store or Apple Authorized Service Provider:

Find Locations

Or contact Apple Support for service options:

Get Support

It's likely there's an issue with your camera hardware that requires a repair if the preview remains blank. A diagnostic test with a service provider or Apple Support would rule that out most efficiently.

Thanks for using the Apple Support Communities.