Voicemail icon missing from iPhone 12

Hi Tom Hopkins,

To help us better assist you, can you let us know more about the situation? For example, is the Voicemail icon missing in the Apple Phone app, is the badge icon not showing for Voicemail, or are you referring to something else? That information will help us plan how to proceed.

Please also ensure your voicemail is set up correctly, so we can make sure that's not part of the issue. This link outlines the process and may help: Set up your voicemail on iPhone

Set up your voicemail on iPhone

In the Phone app , Visual Voicemail (available from select carriers) shows a list of your messages. You can choose which ones to play and delete without listening to all of them. A badge on the Voicemail icon indicates the number of unheard messages.

Voicemail transcription (beta; available only in certain countries or regions) shows your messages transcribed into text. Transcription is limited to voicemails in English received on your iPhone with iOS 10 or later. Transcription depends on the quality of the recording.

Note: Voicemail, Visual Voicemail, and Voicemail transcription are available from select carriers in select countries or regions.

Set up voicemail

The first time you tap Voicemail, you’re asked to create a voicemail password and record your voicemail greeting.

1. Tap Voicemail, then tap Set Up Now.

2. Create a voicemail password.

3. Choose a greeting—Default or Custom; if you choose Custom, you can record a new greeting.

Thanks!