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Connect iPad to wifi when verification fails because I change d internet provider

I cannot connect to wifi on an old iPad Apple verification fails because I have changed internet provider. Can anyone help please.

iPad Air 2, iPadOS 15

Posted on Mar 30, 2023 8:08 PM

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Question marked as Best reply

Posted on Mar 31, 2023 4:42 AM

Apple verification?


Start with basic WiFi troubleshooting - as detailed here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Recommended settings for Wi-Fi routers and access points - Apple Support


Consider that your Internet Service Provider’s WiFi Router, to which you are attempting to connect, may be configured to require support for security features that are not supported by older versions of iOS.


If you have an older iPad and your router is configured for WPA3 authentication, you will definitely need to change this to WPA2 PSK. Newer models of iPad support WPA3. You may need to consult your Router User Guide - or your ISPs support resources - for the procedure to access and change your WiFi Router’s settings.


Some Mesh WiFi Routers are known to be troublesome in some circumstances.


If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.



1 reply
Question marked as Best reply

Mar 31, 2023 4:42 AM in response to Jimelen

Apple verification?


Start with basic WiFi troubleshooting - as detailed here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Recommended settings for Wi-Fi routers and access points - Apple Support


Consider that your Internet Service Provider’s WiFi Router, to which you are attempting to connect, may be configured to require support for security features that are not supported by older versions of iOS.


If you have an older iPad and your router is configured for WPA3 authentication, you will definitely need to change this to WPA2 PSK. Newer models of iPad support WPA3. You may need to consult your Router User Guide - or your ISPs support resources - for the procedure to access and change your WiFi Router’s settings.


Some Mesh WiFi Routers are known to be troublesome in some circumstances.


If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.



Connect iPad to wifi when verification fails because I change d internet provider

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