Toast 20 install problems

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Level 1

4 points

Toast 20 install problems

I just received the disk for Toast 20 and am trying to install it. Everything is moving forward until it starts to install and the small window pops up 'Toast 20 installer wants to make changes' and prompts me to enter my password to allow this. I do not have a password nor was I prompted to create a password. Any suggestions would be helpful. I have not heard back via email yet from Roxio support. TYVM. I should add I am running Catalina 10.15.7.

This has to be an easy fix but I am stumped and Roxio support is not supportive. ;o)

Mac mini, 10.15

Posted on Mar 30, 2023 8:42 PM

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Answer 1

Top-ranking reply

D.I. Johnson

Level 7

33,131 points

Mar 30, 2023 8:54 PM in response to teddyboy27

The password being asked for is the user login password for the computer.

It will be the password of the user with administrator privileges.

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Answer 2

teddyboy27 Author

Level 1

4 points

Mar 30, 2023 9:47 PM in response to D.I. Johnson

Thanks. I have tried my Apple ID password and my computer account password with no luck. I even just changed the password to a stronger one just to get back on this community forum. I am at a loss. And Roxio did get back to me with the same advice you gave me. Help!

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Answer 3

Apr 3, 2023 11:39 AM in response to teddyboy27

I wish you luck in getting a refund. I will be requesting one also. I did not have any problems with my admin password, but rather once the installer tries to install the downloaded .pkg file it errors after about 3% progress. Only after repeatedly trying to re-download and install did I check their details, apparently they do not support the current macOS Ventura 13.0 yet, that should be a large warning on the home page, not a hidden detail buried in the tech specs, they don't have a product compatible with a current Mac. they are selling legacy software, and this should be displayed more prominently on their web site.

https://www.roxio.com/en/products/toast/#tech-specs

“Requires macOS 10.14 (64-bit), macOS 10.15, macOS 11.0, or macOS 12.0”

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Answer 4

Kurt Lang

Level 9

68,556 points

Apr 3, 2023 2:33 PM in response to Glen Doggett

Their specs page doesn't mention Ventura, but I've been using Toast 20 in Ventura for months without issue. It's not at all unusual for companies to be lax in updating such information.

No idea though why it keeps erroring out. The installer you run is only a stub. The rest has to be downloaded from their server, which I'm sure you're already aware of.

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Answer 5

teddyboy27 Author

Level 1

4 points

Mar 31, 2023 9:10 AM in response to teddyboy27

Is there some sort of obscure security feature that I need to enable or disable. If I can't solve this here or with Roxio support today, I am returning the product and getting a refund.

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Toast 20 install problems

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