You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can’t update my iPhone X

Hello Apple support please help me update my iPhone X to new update

iPhone X, iOS 15

Posted on Mar 30, 2023 11:05 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 30, 2023 11:06 PM

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...



Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately



For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support



There are only 2 ways to update an iOS/iPadOS. Know how to...



Before any iOS / iPadOS update, please do the following

Go to Settings > General, and tap Profiles & Device Management. Tap the iOS Beta Software Profile. Tap Remove Profile, then restart your device --> How to uninstall iOS beta software - Apple Support



VPN or proxy connections might prevent your device from contacting the update servers.



If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.


Try updating iOS after each step.

  • Try to Forget the WiFi network and add it again
  • Try another WiFi network 
  • Toggle sets automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable




3 replies
Question marked as Top-ranking reply

Mar 30, 2023 11:06 PM in response to mayowa115

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...



Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately



For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support



There are only 2 ways to update an iOS/iPadOS. Know how to...



Before any iOS / iPadOS update, please do the following

Go to Settings > General, and tap Profiles & Device Management. Tap the iOS Beta Software Profile. Tap Remove Profile, then restart your device --> How to uninstall iOS beta software - Apple Support



VPN or proxy connections might prevent your device from contacting the update servers.



If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.


Try updating iOS after each step.

  • Try to Forget the WiFi network and add it again
  • Try another WiFi network 
  • Toggle sets automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable




Mar 30, 2023 11:29 PM in response to mayowa115

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version over a Wi-Fi Network. Open Settings ➡️ General ➡️ Software Update: If there is an update available for your iPhone then it will be listed here. Follow the on-screen instructions to download and update your iPhone. 

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • Ensure that you do not have a beta profile installed from a previous version
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 8GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

I can’t update my iPhone X

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.