Movies that were purchased before the 4K Apple TV came out play in HD instead of 4K, even when played from the 4K HDR category. How do I fix this?
"Best Available" quality is selected from settings, and the cables/equipment are all new.
thank you,
Mike
Apple TV 4K (3rd generation)
Verify that the TV is configured to receive 4K content through HDMI. Some TVs need to be manually configured for high bandwidth HDMI throughput (e.g. “Enhanced format”).
Verify that the Apple TV is set to output content in 4K resolution. Settings﹥Video and Audio﹥Format﹥…
Verify that any equipment in between is HDMI 2.0 or later with HDCP 2.2 or later.
Verify that the HDMI cables are rated for 18 Gbps or better.
Most content purchased as HD would now be playable in 4K, if available as 4K. It would show the 4K badge for the title in the Library, even if equipment and settings were not in 4K.
A few titles have unfortunately seen a re-release in 4K as a separate Store item, not qualifying for the auto upgrade.
Content purchased in SD would stay in SD, and not play in higher quality.
Trailers may have a different quality than the full movie.
Downloaded content would max out as HD 1080p. 4K is streaming-only.
Verify that the TV is configured to receive 4K content through HDMI. Some TVs need to be manually configured for high bandwidth HDMI throughput (e.g. “Enhanced format”).
Verify that the Apple TV is set to output content in 4K resolution. Settings﹥Video and Audio﹥Format﹥…
Verify that any equipment in between is HDMI 2.0 or later with HDCP 2.2 or later.
Verify that the HDMI cables are rated for 18 Gbps or better.
Most content purchased as HD would now be playable in 4K, if available as 4K. It would show the 4K badge for the title in the Library, even if equipment and settings were not in 4K.
A few titles have unfortunately seen a re-release in 4K as a separate Store item, not qualifying for the auto upgrade.
Content purchased in SD would stay in SD, and not play in higher quality.
Trailers may have a different quality than the full movie.
Downloaded content would max out as HD 1080p. 4K is streaming-only.
Thank you - in this case it appears that the title is incorrectly listed as a 4K title in some of the Store pages, while HD in others.
Old purchases play in HD not 4K
