Popups from WhatsApp
I am on iMac Monterey 12.6. Whatsapp popup keep asking me to install a new helper tool. I did it once but the message keeps popping up
iMac 27″, macOS 12.6
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Sheree_P
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Community Specialist
Hey Marciafromnh,
Welcome to Apple Support Communities. The information below may help with the WhatsApp app popup asking for you to install a new helper tool.
First, we recommend making sure the iMac and the WhatsApp app are up-to-date. Follow the steps below to make sure the latest macOS is installed. You can also see the steps here: Update macOS on Mac.
"Before following these steps, it's a good idea to back up your Mac.
- From the Apple menu in the corner of your screen, choose System Settings or System Preferences.
- If you chose System Settings, click General on the left side of the window. Then click Software Update on the right.
- If you chose System Preferences, click Software Update in the window.
2. Software Update then checks for new software.
- If Software Update finds new software, click the button to install it. The button might be named Update Now, Upgrade Now, Install Now, or Restart Now, for example. You might then be asked to enter your administrator password.
- If Software Update says that your Mac is up to date, then no new software is currently available for your Mac model. Software Update shows only software that is compatible with your Mac."
Make sure the WhatsApp app is up-to-date by following the steps here :Use the App Store to update apps on Mac.
If you continue to receive the prompt, we recommend contacting WhatsApp support for further assistance. It appears the alert is from the app and not from the iMac. If you need tips on locating WhatsApp app support, review this article: How to contact an app developer .
Take care.