Sirrusxm black screen

How to resolve Sirrusxm black screen issue

iPad Pro (6th generation)

Posted on Apr 1, 2023 9:17 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 5, 2023 10:40 AM

Hi 2jaynet,


Thanks for posting in Apple Support Communities.


It sounds like you see a black screen when you're using a third-party installed app. You can perform a few recommended steps and if the behavior continues, you will need to reach out to the app developer for additional assistance.


Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

You can find these and additional steps in If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open.



Regards.



1 reply
Question marked as Top-ranking reply

Apr 5, 2023 10:40 AM in response to 2jaynet

Hi 2jaynet,


Thanks for posting in Apple Support Communities.


It sounds like you see a black screen when you're using a third-party installed app. You can perform a few recommended steps and if the behavior continues, you will need to reach out to the app developer for additional assistance.


Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

You can find these and additional steps in If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open.



Regards.



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Sirrusxm black screen

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