hotmail adress not accepted

I’m trying to set up my dad’s very first iPhone. He’s never had an Apple ID. When I enter his Hotmail address it won’t accept it and says it’s already taken. What does this mean ? He only has this address I don’t want to set up another one.

Posted on Apr 1, 2023 10:58 AM

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Apr 1, 2023 12:39 PM in response to Haventaclue77

From: Change your Apple ID - Apple Support

"If you see a message that the email address you want to use isn't available or is already in use, check that you or a family member aren't already using that email address with a different Apple ID. If a family member is using that email address, remove it from their account then try to use it."



Apple isn't very specific as to re-using email addresses but it may be that one was used as a notification address for an account another person set up.

Apr 1, 2023 1:46 PM in response to Haventaclue77

As I said, the documentation isn't very detailed about email address use. One can certainly use a Hotmail address for an ID (my wife does).


Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support



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hotmail adress not accepted

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