Return box
is it ok if my old phone rattles a bit in the return box. No plastic sleeve was included
iPhone SE (3rd generation)
User profile for user:
SnickZ.
User level:
Community Specialist
Hello Cm454,
Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you have some questions about sending your iPhone. If it is the packaging from Apple, these steps might help:
4. "Place your iPhone into the white box and put the lid on the white box. (Do not include your stereo headset, USB cable, power adapter, or other accessories. If you include extra items in the box, we won't be able to return them to you.)
5. Put the white box into the brown box and close it.
6. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.
"
And those steps are from this Apple resource: Learn how to send your iPhone to Apple using Express Replacement Service - Apple Support
Cheers!