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TrueDepth camra or Face ID not working

TrueDepth camera is delate

that means Face ID is not working.

but front & back camera is working properly

please tell what can I do

thank you

iPhone X, iOS 16

Posted on Apr 1, 2023 7:02 PM

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Question marked as Best reply

Posted on Apr 1, 2023 7:06 PM

Face ID includes a depth scanner as part of its hardware; more than a working camera is required.


Learn More will provide some troubleshooting suggestions to try (see below), and if those suggestions do not work, then the iPhone is headed for continued operations without access to Face ID, or a repair, or iPhone replacement.


What to try next: If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If that troubleshooting sequence fails, follow the link in the article for service, and discuss this with Apple Support.

1 reply
Question marked as Best reply

Apr 1, 2023 7:06 PM in response to mominbd_01

Face ID includes a depth scanner as part of its hardware; more than a working camera is required.


Learn More will provide some troubleshooting suggestions to try (see below), and if those suggestions do not work, then the iPhone is headed for continued operations without access to Face ID, or a repair, or iPhone replacement.


What to try next: If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If that troubleshooting sequence fails, follow the link in the article for service, and discuss this with Apple Support.

TrueDepth camra or Face ID not working

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