Payment issue

Hi,

On 01-04-2023 i purchased the Gold pass in Clash of Clans through Apple Payment,

But the amount debited from the Bank account & the gold pass also not received.

Also in Apple purchase the apple purchase history the details are not reflecting.

Kindly need your support.

iPhone SE, 16

Posted on Apr 1, 2023 11:53 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 5, 2023 2:37 PM

Hello Arun_6611,


If you were charged for a purchase but did not receive it, you can submit a refund request with these steps:


1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund." 
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.

Request a refund for apps or content that you bought from Apple


If you need additional assistance with the charge or refund, you'll want to contact Apple: Get Support


Cheers!



1 reply
Question marked as Top-ranking reply

Apr 5, 2023 2:37 PM in response to Arun_6611

Hello Arun_6611,


If you were charged for a purchase but did not receive it, you can submit a refund request with these steps:


1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund." 
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.

Request a refund for apps or content that you bought from Apple


If you need additional assistance with the charge or refund, you'll want to contact Apple: Get Support


Cheers!



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Payment issue

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