Apple ID greyed out

Hi, my Apple ID is greyed out can’t open it.

I have no restrictions in the screen time.

Any suggestions how to fix this?

Thanks

iPhone 13

Posted on Apr 2, 2023 10:43 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 6, 2023 8:18 AM

Hello tunde199,


The most common cause for your Apple ID being greyed out in Settings is content and privacy restrictions that would keep you from making changes to that information. Since you mentioned that you don't have those set up, we recommend checking for a profile using the steps in Install or remove configuration profiles on iPhone. These are commonly used on devices that are for example issued by work.


  • "You can see the profiles you have installed in Settings  > General > VPN & Device Management. If you delete a profile, all of the settings, apps, and data associated with the profile are also deleted."


If you find a profile and don't have the ability to remove it from the device, we recommend reaching out to the group that issued the device to you for additional support.


Regards.

3 replies
Question marked as Top-ranking reply

Apr 6, 2023 8:18 AM in response to tunde199

Hello tunde199,


The most common cause for your Apple ID being greyed out in Settings is content and privacy restrictions that would keep you from making changes to that information. Since you mentioned that you don't have those set up, we recommend checking for a profile using the steps in Install or remove configuration profiles on iPhone. These are commonly used on devices that are for example issued by work.


  • "You can see the profiles you have installed in Settings  > General > VPN & Device Management. If you delete a profile, all of the settings, apps, and data associated with the profile are also deleted."


If you find a profile and don't have the ability to remove it from the device, we recommend reaching out to the group that issued the device to you for additional support.


Regards.

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Apple ID greyed out

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