Only getting blurred and pixel when trying to view anything. Still pic look good,just will not play video

Only getting blurred and pixel when trying to view anything. Still pic look good,just will not play video

BRAVIA4KGB,

Posted on Apr 2, 2023 12:33 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 6, 2023 9:19 AM

Hello Fixedas,


It sounds like you're having trouble streaming content on your Apple TV. You can learn what to do if you have trouble streaming here: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


You may find these steps helpful:

If the movie or TV show won't start playing
After each step, try to stream or download the movie or TV show again.
1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
3. If your cellular connection is poor, connect to Wi-Fi instead.*
4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.


Thanks.

1 reply
Question marked as Top-ranking reply

Apr 6, 2023 9:19 AM in response to Fixedas

Hello Fixedas,


It sounds like you're having trouble streaming content on your Apple TV. You can learn what to do if you have trouble streaming here: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


You may find these steps helpful:

If the movie or TV show won't start playing
After each step, try to stream or download the movie or TV show again.
1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
3. If your cellular connection is poor, connect to Wi-Fi instead.*
4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.


Thanks.

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Only getting blurred and pixel when trying to view anything. Still pic look good,just will not play video

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