What if the update for my phone is not going through
My data is not working and I am unable to update my phone
iPhone 12 Pro, iOS 16
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My data is not working and I am unable to update my phone
iPhone 12 Pro, iOS 16
You can also update over WiFi or using a computer.
Update your iPhone, iPad, or iPod touch
• If you have an iPhone 5S or 6/6plus, the highest you can update to is 12.5.7
• If you have an iPhone 6S through 7, you can update to 15.7.4
• If you have an iPhone 8 or higher, you can update to 16.4
Go to Settings > General > Software Update.
This link will show you how to update your iPhone, iPad, or iPod touch using WiFi -
Update your iPhone or iPad - Apple Support
This link will show you how to update using your computer -
Update iOS on iPhone - Apple Support
You can also update over WiFi or using a computer.
Update your iPhone, iPad, or iPod touch
• If you have an iPhone 5S or 6/6plus, the highest you can update to is 12.5.7
• If you have an iPhone 6S through 7, you can update to 15.7.4
• If you have an iPhone 8 or higher, you can update to 16.4
Go to Settings > General > Software Update.
This link will show you how to update your iPhone, iPad, or iPod touch using WiFi -
Update your iPhone or iPad - Apple Support
This link will show you how to update using your computer -
Update iOS on iPhone - Apple Support
What if the update for my phone is not going through