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When attempting to load an app on my iPad - i am told to double click in the upper left hand corner of the screen but the app does not load

I am unable to load applications on my iPad - the ‘double click to install’ in the upper left hand corner of my screen does not start the download and i brought back to the apps screen. How do I access the link in the upper left hand corner to load the app? NOTE: I have the same issue with my iPhone.


Thanks

Sheri

iPad Pro, iPadOS 16

Posted on Apr 3, 2023 8:32 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 3, 2023 8:42 AM

The double-click prompt, as seen on your screen, relates to the corresponding physical button on the edge of the iPad frame. This also applies to your iPhone.


Double-click the physical sleep/wake button, not the screen.


For your iPad, illustrated here in Landscape orientation, with the charging connector to the right - the physical “top” button is at upper left of the outer frame, with the volume buttons on the top-edge.

3 replies
Question marked as Top-ranking reply

Apr 3, 2023 8:42 AM in response to SEC_63

The double-click prompt, as seen on your screen, relates to the corresponding physical button on the edge of the iPad frame. This also applies to your iPhone.


Double-click the physical sleep/wake button, not the screen.


For your iPad, illustrated here in Landscape orientation, with the charging connector to the right - the physical “top” button is at upper left of the outer frame, with the volume buttons on the top-edge.

When attempting to load an app on my iPad - i am told to double click in the upper left hand corner of the screen but the app does not load

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