I can’t redeem a card

See if this article helps:

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card – Apple Support (AU)

YesItOk Said:

"I can’t redeem a card: How do I fix this problem"

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Avoiding Gift Card Scams:

Contact the Seller.

Whomever the seller is, ask them for a refund.

Where was the Purchased?

• Online?:

If this was purchased online (i.e. eBay) then contact the site, seeing if the seller can be accountable and if you can get your money back.

• In-Person?:

If this as purchased in person, then there may be nothing you can do but contact them, asking for your monkey back.

Or...

A Retailer?:

If purchased at a retailer, take it back, asking what your options are for return. Gift Card return policies vary by rules of law. So, take to the Manager, asking if you can get a new card.

Avoiding Scams:

In all recommend getting it at a retailer - that way you can easily avoid scams. Getting it online might result in scams (and plenty are reported).

Go Here:

• If you can't Redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support
• Recognize and Avoid Phishing Messages, Phony Support Calls, and Other Scams - Apple Support

Contact Apple Support as described in the article Chattanoogan linked to.

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