Can’t use my old Apple ID

I accidentally put in my old Apple ID email and now my new iPhone will not let me enter my regular Apple ID email. It says unavailable. I have tried to add the right email or delete the old one but I keep getting the error

iPhone XR

Posted on Apr 4, 2023 6:10 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 7, 2023 10:19 AM

Hi there Mikeosmith,


If you are signed in to the incorrect Apple ID on your iPhone, follow these steps from Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac in order to sign out:

Sign out on your iPhone, iPad, or iPod touch
1. Go to Settings, then tap your name. 
2. Scroll down to the bottom.
The Sign Out button is listed at the bottom of your device list.
3. Tap Sign Out.
4. Enter your Apple ID password and tap Turn Off. Forgot your Apple ID password
5. Turn on the data that you want to keep a copy of on your device.
6. Tap Sign Out.
7. Tap Sign Out again to confirm that you want to sign out of iCloud.


Once you are signed out, use this article to sign in with your regular Apple ID: Sign in with your Apple ID


If something else is occurring, please provide more details and what exact error message you are seeing so that we can continue to assist as best we can.


Cheers!


Similar questions

1 reply
Question marked as Top-ranking reply

Apr 7, 2023 10:19 AM in response to Mikeosmith

Hi there Mikeosmith,


If you are signed in to the incorrect Apple ID on your iPhone, follow these steps from Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac in order to sign out:

Sign out on your iPhone, iPad, or iPod touch
1. Go to Settings, then tap your name. 
2. Scroll down to the bottom.
The Sign Out button is listed at the bottom of your device list.
3. Tap Sign Out.
4. Enter your Apple ID password and tap Turn Off. Forgot your Apple ID password
5. Turn on the data that you want to keep a copy of on your device.
6. Tap Sign Out.
7. Tap Sign Out again to confirm that you want to sign out of iCloud.


Once you are signed out, use this article to sign in with your regular Apple ID: Sign in with your Apple ID


If something else is occurring, please provide more details and what exact error message you are seeing so that we can continue to assist as best we can.


Cheers!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t use my old Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.