Apple TV video freezes after commercial. Hear audio fine.

Hi all. I've just started using Apple TV. I noticed in watching Still Life movie on Amazon app on TV, that after a commercial break, that I get a black screen but can hear audio. If I stop the play, turn off the TV and restart the movie, I get video and audio just fine.

Is there any fix I can do so I don't have to go through this process?

Thanks.

Apple TV 4K, tvOS 16

Posted on Apr 4, 2023 10:38 AM

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3 replies

Apr 5, 2023 1:38 AM in response to Nicole144t

Thanks for that additional information. Sorry to have overlooked the FreeVee option. I think I also may have mixed up two unrelated movies with the same title [1] [2].


While it does seem to be an issue for the specific app, that the app developers should fix,

you may be able to work around the issue by disabling the Match Content settings.

That helped for YouTube users with a similar issue.

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Apple TV video freezes after commercial. Hear audio fine.

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