Apple id

It means there's an issue with your account. Only Apple Support can help you. See the following support document and click the blue "contact Apple Support" link there to start the process to resolve the issue with your account.

click here ➜ If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

There's a problem with your iTunes Store account information which can't be fixed from your end. Click here and contact Apple Support when they're open; if the link doesn't have an option for your country, use this form.

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