Homepod Mini 16.4 won't play alarm playlist

Question

Homepod Mini 16.4 won't play alarm playlist

I have been using my HomePod mini for a music alarm, playing a playlist I have set up in Apple Music. It worked fine until the recent update to 16.4. Now it will not play the playlist, just a tone. If I tell Siri to stop, then ask her to play the relevant playlist, she says it's playing, nothing happens for a few moments, then she says "sorry, there's a problem with Apple Music". If I immediately ask her again to play the same playlist, she plays it immediately. I have recreated this behaviour several times.

I have got the alarm to work playing a specific album rather than a playlist.

The playlist in question is large - over 6,000 songs, but it previously worked with no issues.

I have tried logging out of my Apple ID and back in, in the Home app. The Primary User is set to me (was set to "HomePod Account", but it makes no difference). I have rebooted the HomePod several times (unplugging).

I have no internet connection issues with any other devices in my home, including my iPhone 12 sitting next to the HomePod.

Anyone any ideas?

HomePod mini

Posted on Apr 4, 2023 12:34 PM

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Answer 1

AdvisorMP

Community Specialist

Apr 7, 2023 4:27 PM in response to christinefromtruro

Thanks for reaching out christinefromtruro,

It sounds like you're having trouble playing a particular playlist on your HomePod. We can help.

Is your HomePod able to play any songs or playlists at all? If not, let's try to Reset HomePod or HomePod mini and pair it with your device. After, let's try again.

If there is no improvement afterward, you can connect with Apple directly using either http://getsupport.apple.com or if you're in a region without direct support options, you can also Contact Apple for support and service.

Hope that helps.

Take care.

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Homepod Mini 16.4 won't play alarm playlist

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