Someone using my Apple ID?
I received an alert saying that someone is signed into Facebook using my Apple ID on a new iPad. I don’t have a new iPad and I don’t use Facebook! What do I do?
please help me asap.
iPad, iPadOS 16
I received an alert saying that someone is signed into Facebook using my Apple ID on a new iPad. I don’t have a new iPad and I don’t use Facebook! What do I do?
please help me asap.
iPad, iPadOS 16
Facebook? That has nothing to do with Apple. Do you mean FaceTime? If it really does say FaceBook, read Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Do you have an old iPad? Various things can cause spurious appearance of that message. I have had it happen when I started up an iPad I hadn't used in a month or two. The message is discussed in this support document: Two-factor authentication for Apple ID - Apple Support
If you are concerned about this then read these links, particularly the one about checking which devices are signed into your account.
Read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support
For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> See who has access to your iPhone or iPad - Apple Support
For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support
Related materials:
Personal Safety User Guide
Personal Safety User Guide - Apple Support
> open the Table of Contents
A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support
Contact Apple for help with Apple ID account security by clicking on this link --> Contact Apple for help with Apple ID account security - Apple Support "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
Facebook? That has nothing to do with Apple. Do you mean FaceTime? If it really does say FaceBook, read Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Do you have an old iPad? Various things can cause spurious appearance of that message. I have had it happen when I started up an iPad I hadn't used in a month or two. The message is discussed in this support document: Two-factor authentication for Apple ID - Apple Support
If you are concerned about this then read these links, particularly the one about checking which devices are signed into your account.
Read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support
For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> See who has access to your iPhone or iPad - Apple Support
For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support
Related materials:
Personal Safety User Guide
Personal Safety User Guide - Apple Support
> open the Table of Contents
A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support
Contact Apple for help with Apple ID account security by clicking on this link --> Contact Apple for help with Apple ID account security - Apple Support "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
Where did this alert come from? Email, text, pop up, phone call? Are you sure it is a legit alert? Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
If you believe your Apple ID was compromised, DO NOT use any links in any text, email, pop up. Only follow steps and links directly from Apple at If you think your Apple ID has been compromised - Apple Support
Someone using my Apple ID?