Yellow Screen of Death iPhone 13 Pro Max

If you're an iPhone 13 Pro Max user who has recently updated to iOS 16.X.X, be aware of the yellow screen of death issue. This is not a user-related problem but a hardware issue caused by Apple. There’s multiple discussion on this issue. The yellow screen of death is when the screen suddenly bricks and turns yellow with horizontal lines across it.


Unfortunately, I've experienced this problem myself on my iPhone 13 Pro Max, which was out of warranty. I had to pay $493.57 to replace my screen after being rejected for a repair cost waiver by the store manager. 


If you encounter this issue, don't hesitate to call Apple's hotline and request a repair cost waiver before heading to the store. Worth giving it a shot so many users here had faced this issue, which can occur even when no damage has been done to the screen. 


I didn't get a refund or compensation from Apple because I had already paid for the repair as I needed my phone back urgently for business use. It is very disappointing to know that we user have to bare for this cost losing faith in Apple now!


To save yourself time and frustration, make sure to call Apple first to get the waiver if you experience this issue.


Hopefully with enough cases in the future, Apple will admit to this defect and give us user that had paid for the repair a compensation. Do leave in the comment if you had the same issue!

iPhone 13 Pro Max, iOS 16

Posted on Apr 7, 2023 6:25 AM

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60 replies

Sep 28, 2023 11:44 PM in response to ng254

I've been an iPhone user since the iPhone 3 was released and I've never encountered any issues until now. I did the SW update (16.6.1) on my iPhone 13 Pro max 2-3 weeks ago. But after a few days of doing the update, the screen got stuck on a yellow screen. I brought it to the Apple center and they quoted me around Php25,000.00-Php30,000.00 to fix it just because it's already out of warranty. I'm so very disappointed that my phone is damaged because of the iOS update I did which is not my fault. 

Oct 4, 2023 8:39 PM in response to ng254

Hi! I also experienced the same issue. Here is the timeline:


27-Sep: I updated my ios from 16 to 17. The update was successful. I was able to use my phone smoothly for around 8 hrs after the update. While I was browsing through my phone, it suddenly started glitching like a few lines then turned light yellow then turned to a solid yellow screen and i can't see anything at all. Tried the resolutions posted like force restart the phone using volume up volume down then long press the power button but no luck. Nada!


Tried calling Apple hotline but no one answered. Last resort was to ask assistance from Apple Chat Support. I was able to talk through a Customer Care Representative, they created a case and schedule an appointment for me to visit the nearest Authorised Apple Service Center.


30-Sep: This was my schedule. Left my device there for checking and further diagnosis. My device is still under warranty btw so there were no consultation charges.


04-Oct: They informed me that my device is ready for pick up. Their resolution was "RESTORATION AND UPDATE OF

LATEST OPERATING SYSTEM. RAN

APPLE DIAGNOSTICS TEST AND

PERFORMED FUNCTIONALITY, NO

ISSUES ENCOUNTERED. DEVICE WAS

OBSERVED FOR FEW DAYS AND DID

NOT EXHIBIT ANY ISSUE. DEVICE IS

GOOD FOR RELEASE"


I was so happy that I got my phone again and I was able to successfully log in to my icloud account.


After like 4 hrs of using my phone (used it from time to time, not 4 hrs straight), tadaaaa! Yellow screen again!


I contacted the Apple Chat support and they offered that I will be getting a call from the Senior Team by 05-Oct.


05-Oct: The Apple Senior Rep called me and we discussed my concern. I requested if screen or unit replacement is possible because there is still a possibility that i will encounter this yellow screen again. What if it is out of warranty already? Clearly this is not the user's fault but Apple itself.


On 06-Oct, I will be visiting again the Service Center and have them check my device AGAIN.


Sigh... this is so inconvenient for apple users! We trusted their brand but what's happening to us these days are so disappointing.


Will reply here once I got updates soon.

Oct 6, 2023 2:14 AM in response to ng254

This happened to me after updating iOS 17 on my iPhone 13 pro on 28th September and the lady at Apple service centre said it's something in the hardware caused because of the weather in India ( where I am at ) and Singapore. This makes absolutely zero sense. On further interaction she said the engineers didn't tell them the details of why it's happening. Definitely talk to apple support and book an appointment, she said they won't charge you even if it's out of warranty for iPhone 13 pro/pro max . They are changing my display and hopefully it's all okay and smooth sailing after that 🤞🤞🤞🤞

Oct 8, 2023 4:34 AM in response to binshid64

My warranty period has already run out and also No time for their BS . got it repaired by the jumper technique

screen is all good as of now. will update in future if everything is working fine.


anyway never going to buy an Apple product ever again. 👎

have to switch everything my ipad AirPods , The ecosystem is very good but what if it fails at your most critical situation.

Oct 15, 2023 9:07 PM in response to ng254

Hi, I'm adding myself to the list of people who have experienced the same issue. I'm surprised that Apple hasn't addressed this issue at all, kind of disappointing.


Will try to call the Apple landlines to try ask them to cover the cost because I'm not gonna pay for repairs for issues that I have nothing to do about, especially when it the issue is obviously a manufacturing defect. Thank you for the helpful advice!

Yellow Screen of Death iPhone 13 Pro Max

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