iPad pro 2021 freeze while covering the iPad with case

Hello tomul,

We would like to see how we can help you with your iPad Pro freezing unexpectedly. Is the case covering any of the sensors at the top of the iPad? Are you having this issue when using any other case with your iPad? If not, we would recommend using a different case with your iPad. Here is an excerpt from the article that you viewed prior to posting: If your iPad won't turn on or is frozen - Apple Support

"On your iPad without a Home button

1. Press and quickly release the volume button closest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button until the device begins to restart.
4. 
5. If your iPad doesn't turn on, follow these steps to check your hardware and charge your device. You might need to charge for up to an hour.
6. If your iPad still doesn't turn on, contact Apple Support.

On your iPad with a Home button

1. Press and hold both the Home button and the top button until you see the Apple logo.
2. 
3. If your iPad doesn't turn on, follow these steps to check your hardware and charge your device. You might need to charge for up to an hour.
4. If your iPad still doesn't turn on, contact Apple Support."

Cheers!

Hi tomul,

At this point, we think it is best to contact Apple Support directly. Click the link below to get started.

Get Support

Take care!

Hello tomul,

It sounds like your Magic Keyboard is draining the battery quickly when connected to your iPad. And Face ID isn't working as expected.

Have you made sure your iPad is up-to-date. Apple's updates can help resolve issues both big and small. 

Here is how to update your iPad: Update your iPhone or iPad - Apple Support

Also, be sure to follow the advice in the section, "Check battery usage" in About the battery usage on your iPhone, iPad, and iPod touch. It will guide you to see if there are other contributing factors to your battery draining quickly. 

What are the brightness settings for your iPad? Check out the section, "Adjust trackpad settings and keyboard brightness" in Set up and use Magic Keyboard for iPad. We'd recommend temporarily lowering the brightness and seeing if that helps to prolong the time between charges. 

Follow the steps in this article to help resolve the issue with your Face ID: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

Feel free to get back to us with any questions or problems you may have.

All the best.