in-game purchases

If your payment method is declined in the App Store or iTunes Store, see -> 

If your payment method is declined in the App Store or iTunes Store - Apple Support

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How to complete your purchase if a payment failed or was declined

1. On your iPhone or iPad, open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping.
4. Add a different payment method and remove the old one. 
5. Try to complete your purchase.

If you still can't make a purchase

• You might have an unpaid order. Learn how to pay an unpaid order.
• Contact your financial institution. 
  • You might need to ask your financial institution to allow international purchases on your debit or credit card.
  • If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
• In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
• Still need help? Contact Apple Support.

If you have followed all the steps and instructions and if you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 

That your payment method is declined in the App Store or iTunes Store and you can use apple pay in shops and on transport, those are 2 different things that have nothing to do with each other.

If your purchases are being declined in the App Store or other digital stores, but you are able to use Apple Pay for physical purchases, there are a few things you can try to fix the issue:

1. Verify your payment information: Make sure that the payment method you are using in the App Store or other digital store is up to date and has sufficient funds available. You can do this by going to the "Payment & Shipping" section of your Apple ID account settings and updating your payment information.
2. Check your restrictions: If you have parental controls or other restrictions enabled on your device, it may be blocking your ability to make purchases. To check your restrictions, go to the "Screen Time" section of your device settings and make sure that purchasing is allowed.
3. Contact Apple support: If the above steps do not resolve the issue, you can contact Apple support for further assistance. They can help you troubleshoot the issue and may be able to provide additional solutions.
4. Try a different payment method: If you continue to have issues with a specific payment method, you can try adding a different payment method, such as a credit card or PayPal account.

If your purchases are being declined in games and apps, but you can use Apple Pay in shops and on transport, there are a few steps you can take to try and resolve the issue:

1. Check your payment method: Ensure that the payment method you have set up for your Apple ID is valid and up to date. Go to the "Settings" app on your device, tap on your name at the top, and then select "Payment & Shipping" or "Payment & Billing." Verify that your payment method is correct, and if necessary, update or add a new payment method.
2. Verify your billing information: Make sure that your billing information, including your name and address, matches the information associated with your payment method. In the same "Payment & Shipping" or "Payment & Billing" section mentioned earlier, verify that your billing information is accurate.
3. Contact your bank or credit card company: If the issue persists, it could be due to a problem with your bank or credit card company. Reach out to their customer support to ensure there are no restrictions or limitations on your card that could be causing the declines.
4. Disable restrictions: Check if you have any restrictions enabled on your device that might be preventing purchases. Go to the "Settings" app, tap on "Screen Time," then select "Content & Privacy Restrictions." Disable any restrictions related to in-app purchases or app downloads.
5. Sign out and sign back into your Apple ID: Try signing out of your Apple ID and then signing back in. To do this, go to the "Settings" app, tap on your name at the top, scroll down, and tap "Sign Out." After signing out, sign back in with your Apple ID credentials.
6. Update your device software: Ensure that your device is running the latest version of iOS or iPadOS. Sometimes, software updates contain bug fixes that can address issues related to purchases.

If none of these steps resolve the issue, you may want to contact Apple Support for further assistance. They can provide more specific guidance based on your account and device details.

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If you're experiencing issues with in-game purchases on your device, there are a few troubleshooting steps you can try:

Check your payment method: Ensure that the payment method you have linked to your gaming account is valid and has sufficient funds or credit available. If necessary, update your payment method information.

Verify your account settings: Some games have specific settings that may restrict or block in-app purchases. Check the settings within the game itself to ensure that in-app purchases are enabled.

Restart your device: Sometimes, simply restarting your device can resolve temporary glitches or issues. Power off your device completely, wait a few moments, and then turn it back on.

Update your game and device: Make sure that both your game and your device's operating system are up to date. Developers often release updates to address bugs and compatibility issues.

Contact customer support: If the issue persists, reach out to the game's customer support or the app store's support team. They may be able to provide specific troubleshooting steps or investigate the issue further.

Use an alternative payment method: If possible, try using a different payment method, such as a different credit card or a digital wallet like PayPal, to see if the issue persists. This can help determine if the problem lies with the payment method itself.

Check for restrictions or parental controls: If you're using a device with parental controls enabled, it's possible that in-app purchases are blocked. Adjust the settings accordingly to allow purchases. If none of these steps resolve the issue, it's recommended to reach out to the specific game's support team or the app store's customer support for further assistance. They will have access to more specific information and can guide you through the troubleshooting process.

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[Link Edited by Moderator]

@joyce_jones

Thanks! for guiding me. Facing the same problem on my..... Own website!

GREAT JOB!

Once Again thanks!