You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

šŸ’” Did you know?

āŗ If you can't accept iCloud Terms and Conditions... Learn more >

āŗ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no oneā€™s replied in a while. To start the conversation again, simply ask a new question.

SIM card locked- need puk code to unlock

I locked my SIM card up and now itā€™s asking me for a puk passcodeā€¦ does anyone know how or where I can get the puk passcode ?!?! Because I canā€™t make phone calls or text anyone now until I get the puk number🥺 Iā€™d greatly appreciate it in advanceā˜ŗļø

iPhone 7, iOS 15

Posted on Apr 8, 2023 4:30 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 8, 2023 4:33 AM

PUK? Contact your carrier. Read for more...


If you forgot or don't know your SIM PIN

Never try to guess a SIM PIN or PUK code.*Ā The wrong guess can permanently lock your SIM card, and then you would need a new SIM card. If your device asks for a PIN or code that you don't know, here's what to do:

  1. Contact the carrier that gave you the SIM card. If you aren't sure which carrier to call,Ā remove the SIM cardĀ and check the card for the carrier's name or logo.
  2. Ask your carrier to help you unlock your SIM card using the default SIM PIN or PUK code.Ā 
  3. If you can't unlock your SIM card using the SIM PIN or PUK code or if an alert says, "PUK exhausted," ask for a new SIM card.

*If you enter the wrong SIM PIN too many times, your wireless carrier might be able to give you a Personal Unlocking Key (PUK).



1 reply
Question marked as Top-ranking reply

Apr 8, 2023 4:33 AM in response to GlitzandglamQueen3

PUK? Contact your carrier. Read for more...


If you forgot or don't know your SIM PIN

Never try to guess a SIM PIN or PUK code.*Ā The wrong guess can permanently lock your SIM card, and then you would need a new SIM card. If your device asks for a PIN or code that you don't know, here's what to do:

  1. Contact the carrier that gave you the SIM card. If you aren't sure which carrier to call,Ā remove the SIM cardĀ and check the card for the carrier's name or logo.
  2. Ask your carrier to help you unlock your SIM card using the default SIM PIN or PUK code.Ā 
  3. If you can't unlock your SIM card using the SIM PIN or PUK code or if an alert says, "PUK exhausted," ask for a new SIM card.

*If you enter the wrong SIM PIN too many times, your wireless carrier might be able to give you a Personal Unlocking Key (PUK).



SIM card locked- need puk code to unlock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.