My iphone 6S plus has frozen with the iphone logo showing and have tried to get it to reboot but it won’t
My iphone 6s plus is frozen and i have tried to follow suggested answers, but can’t get to the reboot part. Any other things I can do?
My iphone 6s plus is frozen and i have tried to follow suggested answers, but can’t get to the reboot part. Any other things I can do?
We don't know what suggestions that you have already tried, but if you take the phone to the Apple Store or an authorized Apple Service shop, the first thing that they will do is perform a Forced Restart. If you have not already tried this, it's worth a shot.
Restart your iPhone - Apple Support
There are only 2 results when you perform a Forced Restart
1) The phone returns to normal operation.....or.....
2) The phone has a hardware problem that will need attention at the Apple Store or authorized Apple Service shop
We don't know what suggestions that you have already tried, but if you take the phone to the Apple Store or an authorized Apple Service shop, the first thing that they will do is perform a Forced Restart. If you have not already tried this, it's worth a shot.
Restart your iPhone - Apple Support
There are only 2 results when you perform a Forced Restart
1) The phone returns to normal operation.....or.....
2) The phone has a hardware problem that will need attention at the Apple Store or authorized Apple Service shop
Did you try the suggestions in these articles?
If your iPhone won't turn on or is frozen - Apple Support
If they do not work then follow the advice at the end of the documents about contacting Apple.
My iphone 6S plus has frozen with the iphone logo showing and have tried to get it to reboot but it won’t