Safari scrolling problem (Ventura 13.3.1)

I had the same problem with the down arrow button but not the up arrow.

I read elsewhere that it is caused by the Evernote web clipper. I deactivated the Evernote extension and that solved the problem. (I had to reload each page after deactivating the extension.)

If you're having the same problem but you don't have the Evernote extension installed, try deactivating other extensions one by one.

Hello Prosper29,

With what you're describing, was this only occurring when using the down arrow specifically? Or was this also occurring when using a scrolling function on a mouse or the built-in trackpad?

If just the keyboard, is the keyboard third-party or is it the built-in keyboard? And also, does the down key work as expected in other applications?

As a test, we'd also recommend loading into safe mode and see if this also occurs there. Safe mode disabled third-party functions, so it can help us narrow down what's going on. Here's how to access safe mode: Start up your Mac in safe mode - Apple Support

We look forward to hearing back from you!

Hi Prosper29,

Thanks for following up with us. Were you able to test that behavior in safe mode? If not, we'd like to have you do that as this can help resolve issues, or point us toward next steps. See how to restart in safe mode, and what to do if the issue is or is not present here: How to use safe mode on your Mac - Apple Support

Thanks.

Hi Prosper29,

Thanks for trying that. Since the issue persisted while in safe mode, that indicates that a reinstall is needed: How to use safe mode on your Mac - Apple Support

If the issue continues in safe mode

If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.

Before you start the reinstall process, it’s a good idea to have a fresh backup: Back up your Mac with Time Machine - Apple Support

These are the steps to use to reinstall macOS on your Mac: How to reinstall macOS - Apple Support

Feel free to get back to us with any questions or problems you may have.

Cheers!

I had this same issue. I fixed it by going to "Safari" on the top-left corner of the screen, then click on "Settings." From there we can go to the "Feature Flags" tab on the extreme right. Then, enable the "Scroll-driven Animations." option.

Simplifying,

1. ⌘ + ,
2. Feature Flags
3. Scroll-driven animations

Same scrolling issue on 2020 13" MBP (M1) running 13.4.1

Website with the issue: www.politico.com

I'm having the same problem, on an iMac 2020 with Ventura 13.3.1(a).

If I press the up or down arrows in Safari, scrolling starts and then automatically continues until it scrolls to the very top or bottom of the page. It can be stopped by rolling the mouse wheel or scrolling with the trackpad. This doesn't happen in the Chrome browser or in any other application.

I would disagree with the advice given elsewhere on this page: don't reinstall your entire operating system! This is just a bug in Safari.

I'm on a MacBook Air M2, on Sonoma. Happens to me all the time, but on certain websites in particular, such as Politico, which makes me suspect it may be an interaction with some of their Javascript.

I've tried Private Browsing windows, with all extensions disabled, and the behavior remains. It's not an extension.

I have the same problem with my Mac Mini 2020 Intel CPU running Sonoma, although the problem was there with Ventura as well. I will add that once the down arrow is pressed and the page scrolls to the bottom, neither the up nor the down arrows function after that on the same page. If you load another page the same behaviour is exhibited but only once and the arrow functions stop. I tried disabling the Evernote extension and nothing changed.

What fixed it for me was enabling the filters of a Safari Extension, AdBlock Pro 10.4's 1. Ads, 2. Trackers, 3. Social, 4. Safety & 5. Others. Not sure when or why I disabled those. Also, I changed a setting for scrolling in System Preferences > General from "Jump to the next spot that's clicked" to "Jump to the next page." My down arrow finally started behaving as expected, and it seemed to fix the fidgetiness of the up arrow as well.

Hey there Prosper29, 

At this point, it would be best for you to contact Apple Support for additional assistance.  

Have a good one!