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Level 1

5 points

Forgot password and can’t use my iPhone

I need to hard reset my phone forgot the screen password

iPhone 13 Pro Max, iOS 16

Posted on Apr 8, 2023 3:29 PM

Top-ranking reply

Level 10

418,675 points

Posted on Apr 8, 2023 3:33 PM

Hello,

It appears you may have a disabled mobile device or forgotten device passcode. Refer to this support article for various methods that you can use to resolve this. Which one you can use depends upon your equipment configuration. --> If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support

If instead you mean the Screen Time passcode, read this support article --> If you forgot your Screen Time passcode - Apple Support

If you still have issues resetting your Screen Time passcode, contact Apple Support.

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