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My mom lock out her iPhone

My mom has an iPhone 11 and we tried to rest it and now she lock out of it and we don’t know the Apple ID Or password

Windows, Windows 10

Posted on Apr 9, 2023 2:02 PM

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Question marked as Best reply

Posted on Apr 9, 2023 2:06 PM

You will need the Apple ID and password after restoring the phone in order to get past Activation Lock. Normally the Apple ID is your email address, so you or she should know that (just look at an email from her). If you don’t know the Apple ID password start here→If you forgot your Apple ID password - Apple Support


Once you have the Apple ID and password, If your device has iOS 15.2 or later installed, you can reset it without a computer; check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise you will need a computer:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️



After restoring the phone using one of the methods above you can restore your most recent backup.

4 replies
Question marked as Best reply

Apr 9, 2023 2:06 PM in response to Socialdrag1

You will need the Apple ID and password after restoring the phone in order to get past Activation Lock. Normally the Apple ID is your email address, so you or she should know that (just look at an email from her). If you don’t know the Apple ID password start here→If you forgot your Apple ID password - Apple Support


Once you have the Apple ID and password, If your device has iOS 15.2 or later installed, you can reset it without a computer; check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise you will need a computer:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️



After restoring the phone using one of the methods above you can restore your most recent backup.

My mom lock out her iPhone

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