when I press the button, it doesn't turn amber just white
My air pods don't pop up when I try connecting them to my phone and they don't turn amber when I press the button to reset them or connect them.
AirPods (2nd generation)
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User profile for user:
justinb2603
User level:
Community Specialist
Hello leilany101,
Thanks for choosing the Apple Support Communities. We understadn you cannot connect your AirPods to your iPhone. We have a few steps that will help yo resolve this and get connected. Try those below and let us know if you have any questions.
If your AirPods won't connect - Apple Support
- "Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
- Put both AirPods in the charging case and make sure that both AirPods are charging.
- To make sure that Bluetooth is on, go to Settings > Bluetooth.
- If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
- Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8. Test your AirPods. If you still can't connect, reset your AirPods."
We hope this helps.
Cheers!