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error 4010

What does this error code mean? (I don't see it on the Help Menu on the Apple website)

Windows, Windows 10

Posted on Apr 10, 2023 7:18 AM

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Question marked as Top-ranking reply

Posted on Apr 10, 2023 7:42 AM

You may be using an older version of iTunes. Download the latest version of iTunes and give that a try.


Download and use iTunes for Windows 10AppleOfficial Apple Support › en-us


If no help, turn off the anti-virus on the PC.


If still no luck, the support document says........


If you continue to see error 9, 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.




2 replies
Question marked as Top-ranking reply

Apr 10, 2023 7:42 AM in response to TheKDot

You may be using an older version of iTunes. Download the latest version of iTunes and give that a try.


Download and use iTunes for Windows 10AppleOfficial Apple Support › en-us


If no help, turn off the anti-virus on the PC.


If still no luck, the support document says........


If you continue to see error 9, 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.




Apr 10, 2023 7:25 AM in response to TheKDot

It would be better if you can please re-post with a screenshot, in order to understand the phenomenon better. Images/pictures speak louder than words. 


Please understand this is a public forum: While attaching a Screenshot, do not provide any personal credentials, such as IP address, Card detail, email id, apple id, IMEI number, Serial Number, Phone number, Order ID, if you are sharing a map ensure your location is not identifiable, etc.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.

error 4010

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