Can’t unzip files

Hello, I am no longer able to unzip folders in the files app. Before I could click on it and it would automatically unzip but now it just makes it bigger and displays a “Preview Content” button.

I can look at the photos in it but there’s no option to unzip. I’ve tried holding it down but no option appears.

It worked perfectly fine before I don’t know why it isn’t working now, what do I do?

iPhone 12 Pro, iOS 15

Posted on Apr 10, 2023 11:03 AM

Reply
1 reply

Apr 11, 2023 3:55 PM in response to WhiteEgretOrchids

Greetings WhiteEgretOrchids,


If you are unable to open files in the Files app, the following steps may help:


  1. Restart your iPhone Restarting often helps resolve unexpected behaviors.
  2. Backup and update your iPhone, since updates can contain fixes. Update your iPhone or iPad


If the issue continues, contact Apple Support directly. They will be in the best position to support you.


We hope this helps!


Sincerely.


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Can’t unzip files

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