What to do when the warranty is denied for an unreasonable reason?
How to petition Apple Premium when denied unreasonable warranty in VN. Under extended warranty?
MacBook Pro 13″, 10.14
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Hong-Nguyen7 wrote:
How to petition Apple Premium when denied unreasonable warranty in VN. Under extended warranty?
You will have to interface with the store directly, there is really no option. You can always escalate up the chain of command past any entry level Tier-1 support in store.
Only a store manager has some limited discretionary say, as to what is accepted or not.
I can point you to these resources—however over the counter is where or not the decision can be made:
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple for support and service - Apple Support
Contact the corporate office Contact - How to Contact Us - Apple