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Apple Music crashes when syncing library

I am trying to sync my itunes library for the first time with Apple music. It starts matching with the cloud but keeps crashing. I have no idea what this means, but this is a section of the crash report:


Crashed Thread:        16  TrackProcessor::Data Extraction Thread




Exception Type:        EXC_BAD_ACCESS (SIGSEGV)


Exception Codes:       KERN_INVALID_ADDRESS at 0x00007fee9ce08000


Exception Codes:       0x0000000000000001, 0x00007fee9ce08000


Exception Note:        EXC_CORPSE_NOTIFY




Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11


Terminating Process:   exc handler [429]

Mac mini, macOS 12.6

Posted on Apr 10, 2023 1:10 PM

Reply
1 reply

Apr 11, 2023 5:02 PM in response to RichardRogersavatar

Hey RichardRogersavatar,


We'd be happy to help out. Sounds like you're having issues with Music app crashing while uploading music to iCloud. With this being an app that's built into the operating system, it'd be best to start by making sure your Mac is fully updated to the latest macOS version available for it. For help doing so, check out these steps:


Use Software Update
Before following these steps, it's a good idea to back up your Mac.
1. From the Apple menu  in the corner of your screen, choose System Settings or System Preferences.
* If you chose System Settings, click General on the left side of the window. Then click Software Update on the right.
* If you chose System Preferences, click Software Update in the window.
2. Software Update then checks for new software. 
* If Software Update finds new software, click the button to install it. The button might be named Update Now, Upgrade Now, Install Now, or Restart Now, for example. You might then be asked to enter your administrator password.
* If Software Update says that your Mac is up to date, then no new software is currently available for your Mac model. Software Update shows only software that is compatible with your Mac.

Software Update window in macOS Monterey


This is outlined further here: Update macOS on Mac - Apple Support


If you already are fully updated or the issue persists after updating, try testing things out in safe mode. For help with doing so, check out the following resources: How to use safe mode on your Mac - Apple Support


Keep us posted on the results and we'll go from there.


Take care!


Apple Music crashes when syncing library

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