Older iPad

Hello,

i reset an older iPad and now when I try to login with my Apple ID during set up, it’s telling me that my Apple ID is too new or that the iPad is too old. It Hass to be iOS 15 or newer before I can login.

iPad Pro (3rd generation)

Posted on Apr 10, 2023 2:27 PM

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Question marked as Top-ranking reply

Posted on Apr 10, 2023 3:45 PM

If you have enabled Apple’s new iCloud Advanced Data Protection feature on any of your devices that are running iOS/iPadOS 16.2 or later, you will not be able to sign-in with your Apple credentials on any devices that are not running iOS/iPadOS 15.x or later.


If you disable iCloud Advanced Protection on all your devices, you may be able to sign-in.


Should you wish to continue use of iCloud Advanced Data Protection, you will need to first disable Find My on the older device - then fully sign-out from iCloud - before enabling Advanced Data Protection for the newer devices. You can then continue use of the older device(s) using a different AppleID.


How to turn on Advanced Data Protection for iCloud - Apple Support

7 replies
Question marked as Top-ranking reply

Apr 10, 2023 3:45 PM in response to thurlowfarm

If you have enabled Apple’s new iCloud Advanced Data Protection feature on any of your devices that are running iOS/iPadOS 16.2 or later, you will not be able to sign-in with your Apple credentials on any devices that are not running iOS/iPadOS 15.x or later.


If you disable iCloud Advanced Protection on all your devices, you may be able to sign-in.


Should you wish to continue use of iCloud Advanced Data Protection, you will need to first disable Find My on the older device - then fully sign-out from iCloud - before enabling Advanced Data Protection for the newer devices. You can then continue use of the older device(s) using a different AppleID.


How to turn on Advanced Data Protection for iCloud - Apple Support

Apr 17, 2023 4:01 AM in response to thurlowfarm

You screenshot clearly suggests that one or more your devices have not been updated to iOS/iPadOS15 or later - or macOS12 or later.


If all all of your devices are fully compliant with minimum requirements - and the error persists - you will need to seek assistance directly from Apple Support.


You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on one of your devices, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Older iPad

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